Privacy Policy
Last updated: December 2024
At BillVoice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
- Account information (name, email address, company name)
- Payment information (processed securely through our payment providers)
- Business data you import (invoices, customer information, payment records)
- Communications with us (support requests, feedback)
Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log data (IP address, access times, referring URLs)
Information from Third Parties
When you connect external services (banking, invoicing tools), we receive data from those services with your authorization. This data is subject to the permissions you grant during connection.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
3. Data Sharing and Disclosure
We do not sell your personal information or business data. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist us in providing the Service (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights and the safety of users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Employee training on data protection practices
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your data at any time. Upon account deletion, we will remove your data from our systems within 30 days, except where retention is required by law.
6. Your Rights
You have the right to:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@billvoice.com.
7. Cookies and Tracking
We use essential cookies to enable core functionality of the Service. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.
8. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last updated” date. Your continued use of the Service after changes indicates acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@billvoice.com